Refund policy

Template Palace Refund Policy
Last updated: November 10, 2026

We want Business Clarity OS to work for you. If it doesn't, we will fix it or refund you.

Because this is a digital download, all sales are final: refunds are given only if the product doesn’t work as described in Excel for Windows. Please try the free demo before you buy.

How a request works

1. Email templatepalace@outlook.com with your order number.
2. Include a screenshot showing what isn't working, and your Excel version (in Excel, choose File → Account → About Excel).
3. We reply within 2 business days and first try to fix the problem or show you how to get the result you need.
4. If we can't resolve it, we refund your purchase in full to your original payment method.

What we cover. A refund is available if the workbook does not work as described on the product page in Excel for Windows (2010 or later).

What isn't covered

- Problems in Excel for Mac, Excel for the web, Google Sheets, LibreOffice or other programs. The product is built and tested for Excel on Windows. It usually works elsewhere, but we can't guarantee it. The free demo lets you check before you buy.
- A change of mind after you have used the workbook with your own data.
- Purchases where the file has been shared, resold or redistributed.

After 7 days we can't offer a refund, but you can still email us and we will help you get it working.

Contact: templatepalace@outlook.com